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TERMS & CONDITIONS | PRIVACY STATEMENT | DISCLAIMER


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TERMS & CONDITIONS
Supplier Identification
www.skyezone.com.au is a website operated by Skyezone.Net.Pty Ltd
A.C.N 124671950 under Link Ideas Trust. Registered in Australia under the ABN of: 50 124 671 950.
Our registered trading address: 1 Ellesmere St Kensington Park South Australia, 5068.
Skyezone.net Pty Ltd is regulated by the Australian Codes of Practice, Australian Consumer Law and the Fair Trading Act of 1987.

Product information
You must be 18 years of age or older to make an online credit card purchase for our products, as compliant with the Australian Law Reform Commission's regulations for credit card regulation.

Refund Policy
1. If you are unhappy with a product we have supplied, we will discuss with you, a mutually agreeable means of replacing that product.
2. An item that is defective or faulty will either be replaced or refunded according to your choice.
3. Goods damaged in the Australia Post shipping process beyond our control, will however be replaced in subsequent orders. However, should photo evidence indicate that our packaging was at fault then Skyezone will replace goods immediately without any cost to you.
4. Customers are responsible for products they order, but if you wish to add or subtract an item, please contact Skyezone ASAP so we can correct the order before posting.
5. If Skyezone is at fault in posting you an incorrect item, please notify us so we can correct our mistake & provide it to you ASAP.

Delivery Policy
1. Skyezone uses Australia Post Express envelope satchels, unless a customer, who is paying for postage requests regular post instead of express.
2. Skyezone currently provides free potage for orders of $100 or more.
3. Skyezone does not charge customers for packaging and wrapping posted orders.
4. The Orders screen displays the current cost of Australia Post satchels by weight.


Time Frame
1. Orders received before 1pm Monday - Friday will be received Next Day for customers whose postcode is within a metropolitan area.
2. Orders received after 1pm Mon-Friday will be delivered within 1 - 2 days
3. Rural customers can expect their delivery within 2 - 4 days.
4. In the unusual situation where Jennifer is not in Adelaide for a day or period of time, customers will be communicated with directly by phone or email ASAP and given the option of a full refund or they may give approval for delayed posting.
5. The website Home screen will always display a message to advise of any delay in posting orders.
6. The customer has the right to cancel an order and receive a refund, minus bank fees, prior to our posting of that order.
7. Overseas customer online orders:
- Will be advised of the postal time frame expected, according to their country of origin.
- Should currency exchange rates or an extra postage fee be required, these will be discussed
with the customer on a personal basis.



Security Policy
We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information.
We do not store any credit card information; we securely submit credit card information to our bank for processing.

Communication
Jennifer at Skyezone welcomes your communication by way of phone, email, text or sms.
Your feedback on our products is most welcome at any time and over the years has provided inspiration for further product development. Thank you!


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PRIVACY STATEMENT
We have a commitment to upholding the privacy of personal information provided by those visiting and interacting with our website. We recognize the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site. This policy will be continuously assessed as new technologies, business practices and our customers' needs evolve.

What Information Do We Collect?

When you visit this website you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and website use information collected on an aggregate basis as you and others browse our website.
Personal Information You Choose to Provide
If you choose to order then you need to provide: Name, Postal Address, Email and Telephone number.

Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

Website Use Informatio
n
Similar to other commercial websites, our website utilizes a standard technology called "cookies" (see explanation below, "What Are Cookies?") and web server log files to collect information about how our website is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our website.

How Do We Use the Information That You Provide to Us?

We use personal information for purposes of administering our business activities, providing the products and services you requested, to process your payment, to monitor the use of the service.

We will never provide your personal details to any third party for marketing or any other purposes. Personally identifiable information or business information will not be shared with parties except as required by law. Occasionally, we may also use the information we collect to notify you about important changes to our website, new services, and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by emailing us at the link provided on the newsletter.

What Are Cookies?
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Browsers are usually set to accept cookies. However, if you would prefer not to receive cookies, you may alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function as effectively when viewed by the users. A cookie cannot retrieve any other data from your hard drive or pass on computer viruses.

How Do We Use Information We Collect from Cookies?
As you visit and browse our website, the site uses cookies to differentiate you from other users. In some cases, we also use cookies to prevent you from having to log in more than is necessary for security. Cookies, in conjunction with our Web server's log files, allow us to calculate the aggregate number of people visiting our website and which parts of the site are most popular. This helps us gather feedback to constantly improve our website and better serve our clients. Cookies do not allow us to gather any personal information about you and we do not intentionally store any personal information that your browser provided to us in your cookies.

IP Addresses
IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as traffic data so that data (such as the web pages you request) can be sent to you.

Sharing and Selling Information
We do not share, sell, lend or lease any of the information that uniquely identify a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested.

How Can You Access and Correct Your Information?
You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us at admin@skyezone.net
What About Legally Compelled Disclosure of Information?
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights. We may also disclose account information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms of Service or to protect the safety of our users and the Public.

What About Other Websites Linked to Our Website?
We are not responsible for the practices employed by websites linked to or from our website or the information or content contained therein. Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of our website. Please remember that when you use a link to go from our website to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including websites which have a link on our website, is subject to that website's own rules and policies. Please read over those rules and policies before proceeding.

Your Consent
By using our website you consent to our collection and use of your personal information as described in this Privacy Policy. We reserve the right to amend this privacy policy at any time with or without notice.

Our Commitment To Data Security
Please note that your information will be stored and processed on our computer in Adelaide Australia. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Choice/Opt-In/Opt-Out
Any email we send for general information purposes, allows people to unsubscribe so that they will not receive future messages.

Policy Modifications
We may change this Privacy Policy from time to time. If/when changes are made to this privacy policy, we will email users who have given us permission to do so. We will post any changes here. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.

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DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by Skyezone and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
In this website you are able to link to other websites which are not under the control of Skyezone We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Skyezone takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

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©2006-18 Skyezone.net Pty Ltd. Skyezone Natural Skin Care.  ABN: 50 124 671 950  ACN: 124 671 950
TERMS & CONDITIONS
| PRIVACY | DISCLAIMER
www.skyezone.com
; www.skyezone.com.au

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